Ratgeber für MicroUnternehmen
Communication and constructive Conflict Management
- Parent Category: Ratgeber MicroUnternehmer
- Category: Konfliktmanagement
- Written by LG admin
- Hits: 550
- Sender - Receiver
- Transactional Model
- Social Constructionist Model
Social constructionist communication models assume that communication is a symbolic interaction. Speech and writing are the method of sharing ideas, teaching and creating new realities. Unfortunately, this model falls short of the real world in many ways, often contributing to workplace conflicts. When can it fail?
1. If the parties lack a common set of symbols, communication will fail. Conflict can arise when failure to communication is assumed to be caused by stupidity or ignorance.
2. Failure to communicate by being too detailed to give a general outline or too vague for others to follow is often blamed upon the recipients. The blame on the listener creates conflict with the speaker.
3. When parties do not share the vision or goals, conflict can arise when one side assumes a willful disregard of the other side to take the action the visionary desires. The assumption of willful disobedience creates workplace conflict.